Support
We're here to help.
Quick answers first. If you still need us, send a message and a person will reply by email.
Common questions
Is Denkaotomotiv free?
Yes. It is completely free to play. There is nothing to buy and we never ask for payment details.
What are Gold Coins?
Gold Coins are a virtual currency used for play. New accounts start with 100,000. They have no cash value and cannot be bought, sold, transferred, exchanged or redeemed.
Can I win real money or prizes?
No. There are no cash prizes and no prizes of real-world value, and you cannot deposit or withdraw money.
Who can create an account?
Adults aged 18 or over. You enter your date of birth when you sign up and confirm that you are an adult.
I forgot my password.
Use Forgot password. If an account exists for your email, we send a reset link that works for one hour. If you signed up with Google, use “Continue with Google” instead.
A game will not load.
Reload the page and check your connection. Content blockers and strict privacy settings can stop a game from loading. If it still fails, tell us which game and which device and browser you use.
How do I take a break or restrict my account?
Send us a message with the topic “Take a break” or “Restrict my account”. You can also delete your account yourself on the account page.
How do I delete my account?
Log in, open My account and choose “Delete my account”. Your account details are removed from our system right away.
How do I get help with gambling worries?
See our Responsible Gaming page for free, confidential help services.
Other ways to reach us
Email:
Contact page · My account